I am concerned about my privacy. What do you do with my information?

Please follow the link at the bottom of the page to our Privacy Policy .

Thanks for the loan, but stop calling/emailing me.

No problem. Call or email our Customer Service Department and we'll stop.

Your phone system said that my call was recorded. Is that true?

Yes, all calls are recorded unless you are providing card information. This is to ensure that our call center agents are following company policies and procedures.

Help! I can't make my next payment. What should I do?

It happens. Give our Customer Service Department a call. We'll work with you to find the best solution to the problem.

I'm not getting any emails from you like you said I would. What's the deal?

Our emails are probably being sent to your spam or bulk mail folder. Please check there. Then add us to your address book, so our emails go to your inbox.

Can I just borrow the money until my next payday?

Absolutely. Contact our Customer Service Department to request a payment in full. Make the request at least 2 days before your due date to ensure that we have enough time to adjust your payment amount.

I just got a new bank account. How do I move my payments?

Give our Customer Service Department a call. We will need to verify that your new account belongs to you and get your new info in writing. As long as you contact us 3 days before your next due date, we should be able to get your next payment switched over with time to spare.

Help! My identity was stolen and I had to close my bank account. What can I do?

Give our Customer Service Department a call. We will work with you to keep your account in good standing.

What if I decide I want to cancel my loan?

You have until the end of the business day after you receive your loan funds to rescind your loan with no cost to you.

Can I pay my loan early or pay more than scheduled?

You can make additional principal payments or pay your loan in full at any time, without incurring any prepayment charges or penalties. We strongly encourage you to pay your loan off as quickly as possible.

FAQs Archive - The Loan Smith

I am concerned about my privacy. What do you do with my information?
Please follow the link at the bottom of the page […]

Continue reading
Thanks for the loan, but stop calling/emailing me.
No problem. Call or email our Customer Service Department and […]

Continue reading
Your phone system said that my call was recorded. Is that true?
Yes, all calls are recorded unless you are providing card […]

Continue reading
Help! I can’t make my next payment. What should I do?
It happens. Give our Customer Service Department a call. We’ll […]

Continue reading
I’m not getting any emails from you like you said I would. What’s the deal?
Our emails are probably being sent to your spam or […]

Continue reading
Can I just borrow the money until my next payday?
Absolutely. Contact our Customer Service Department to request a payment […]

Continue reading
I just got a new bank account. How do I move my payments?
Give our Customer Service Department a call. We will need […]

Continue reading
Help! My identity was stolen and I had to close my bank account. What can I do?
Give our Customer Service Department a call. We will work […]

Continue reading
What if I decide I want to cancel my loan?
You have until the end of the business day after […]

Continue reading
Can I pay my loan early or pay more than scheduled?
You can make additional principal payments or pay your loan […]

Continue reading

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